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ISO 9000 is an international quality management standard, awarded through third party certification, aimed at ensuring that all the elements of an effective quality assurance management system are provided for and are being adhered to.

The International Organisation for Standardisation (ISO) has defined the ISO 9000 series as a set of practices that assist an organisation to deliver quality products or services. Some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) include

	A set of procedures that cover all key processes in the business

	Monitoring processes to ensure they are effective

	Keeping adequate records

	Checking output for defects, with appropriate and corrective action where necessary

	Regularly reviewing individual processes and the quality system itself for effectiveness

	Facilitating continual improvement

Advantages

	Create a more efficient, effective operation

	Standardise and streamline documentation

	Increase customer satisfaction and retention

	Reduce defects/waste and complaints

	Enhance credibility for marketing benefits

	Increases productivity

	Enhance skills of employees to match job requirements

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